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Meter Reading


Locate your meter box, generally found towards the rear of a property, near the alley. The box is typically in a direct line with the main outside faucet. It is housed in a blue concrete box usually marked `water`. DO NOT remove the lid without District assistance. A radio is attached to the underneath of the lid and may interrupt or sever the connection. The radio transmits a read to the District each hour. If you need to Turn On or Off the water or access the meter, contact our office to set a time to have our Field crew assist you.


Once the meter box lid is lifted, the protective cap on the meter can be accessed. On the face of the meter, there is a large dial and a display of numbers. For the residential meter, each rotation of the dial measures 1 gallon. Read the number display from left to right. This is your meter reading. Meters measure water in gallons or cubic feet. Charges for the amount of water consumed are rounded to the nearest thousand gallons or hundred cubic ft. used during a billing period. Some residential meters are calculated by each 10 gallons of water that flows through the meter. There is a stationary Zero on the dial face for this style meter.

Our billing program is programmed to calculate this Zero at the end of your read but is not reflected on Billings. MCDWID`s- NSV & VE Route, SRDWID, PBDWID & TBIWDD#1 have these type of meters with a `Multiplier or Zero` at the end of their meter read. When calculating your billings manually, please remember to take this additional Zero into account. Compare that reading to what your bill states as your current or present reading.


Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.


  • MCDWID`s: NSV & VE routes, PBDWID & TBIWDD1 Districts do not have Radio Read meters.

District Read Dates:

MCDWID/Heritage: Last day of MonthDUE BY 20th of Month
MCDWID/VE Route: Last Day of MonthDUE BY 20th of Month
MCDWID/NSV Route: 5th of MonthDUE BY 25th of Month
PBDWID: 10th of MonthDUE BY Last day of Month
TBIWDD#1: 20th of MonthDUE BY 10th of following Month

Billing Dates are an approximate date your bill will be mailed. Meter Reads and Billing are subject to In-climate weather, Observed Holidays and Office closures.